SUPPORT FOR ALLWELL FROM SUPERIOR HEALTHPLAN MEMBERS AFFECTED BY RECENT STORMS

Date: 09/15/21

If you are a member of Allwell from Superior HealthPlan and are located in an area with a storm or flood warning, there are services available to help you.

Call Member Services if you need to:

• Get an emergency prescription refill.
• Replace necessary medical equipment, services or supplies.
• Get a new copy of your Member ID card.
• Speak with a registered nurse, 24 hours a day, 7 days a week.
• Speak with a medical doctor via our Telehealth program.
• Find a doctor in your area.
• Get help dealing with stress or depression.

All Allwell members who live in the official disaster designated counties and who may need to replace necessary medical equipment, services, or supplies can get a replacement through any available supplier. If you cannot find a supplier, call Member Services to find one for you. Your supplies will be replaced even if you are temporarily outside of the county in which you live.  

All Allwell members who live within the official disaster designated counties may also see out-of-network Medicare providers without prior authorization (approval in advance) if an in-network provider is not available. Medical necessity rules apply. For more information, contact Member Services.

Member Services:

• Allwell from Superior HealthPlan (HMO): 1-844-796-6811 (TTY: 711)
• Allwell from Superior HealthPlan (HMO SNP): 1-877-935-8023 (TTY: 711)
  From October 1 to March 31, you can call us 7 days a week from 8 a.m. to 8 p.m. From April 1 to September 30, you can call us Monday through Friday from 8 a.m. to 8 p.m. A messaging system is used after hours, weekends, and on federal holidays.

Other Resources:

• For information on evacuations, shelters and recovery resources, call 2-1-1.
• To check on loved ones and neighbors affected by the flood, visit the Red Cross Safe and Well website.

Y0020_20_19900WEB_C_07292020
SHP_20206869A