Information About a HIPAA Breach with Business Partner

Date: 12/31/21

Allwell from Superior HealthPlan received a notice from our vendor, TTEC Healthcare Solutions, Inc. (“TTEC”), that it had a cyber incident. This incident involved member information. We take the privacy and security of your information very seriously. We sincerely regret any concern this may cause you.

Why Does TTEC Have Member Information

Allwell used TTEC to call members and support our operations.

What Happened

On Oct. 27, 2021, TTEC informed Allwell that some of our member information was involved in a cyber incident. TTEC had the incident between March 4, 2021 and Sept. 12, 2021. During that time, an unauthorized actor viewed or downloaded our data files stored on TTEC’s systems. Upon learning of the cyber incident, TTEC instantly took measures to contain the incident. They began an investigation. They engaged cyber security firms with experience in these matters. Law enforcement was notified, and TTEC worked to support its investigation.

What Information Was Involved

If your information was involved, a letter would have been sent to you with more information. The member information involved in this incident included member name and one or more of the following types of information:

• Name
• Address
• Date of Birth
• Medicare ID Number
• Social Security Number
  
  

What TTEC Is Doing

TTEC has taken the following actions in response to this incident:

• Upon learning of this incident, TTEC promptly activated their incident response plan. TTEC analyzed the files involved in the incident so they could notify the members involved as quickly as possible.
• TTEC is working with law enforcement authorities, including the United States Federal Bureau of Investigation (FBI).
  
  

TTEC is providing members affected by this incident with credit monitoring services at no charge, and information about identity theft protection.

The security of your information is important to us. We sincerely regret any inconvenience this incident may have caused you. For more information, or if you have any questions about this incident, please contact Allwell Member Services. You can call us toll-free at 1-844-796-6811 (HMO), 1-877-935-8023 (HMO SNP). From October 1 to March 31, you can call us 7 days a week from 8 a.m. to 8 p.m. From April 1 to September 30, you can call us Monday through Friday from 8 a.m. to 8 p.m. A messaging system is used after hours, weekends and on federal holidays. TTY users call 711.